UPDATE: Not a word yet from Glock. They’ve got more people working in their marketing department than we’ve got reporters at our paper, but evidently none of them have time to return a phone call or an email.
As an investigative reporter, this is something I’m used to. I have friends who say that “Did not return calls seeking comment” should be carved on my tombstone. However, I didn’t expect this from Glock.
A firm with nothing to hide steps up, answers questions and addresses a problem.
EARLIER: Ever since I posted a story from a reader about stoppages and other problems with his Glock 42, I’ve been inundated by complaints from other owners of the highly-anticipated pistol.
The original story involved barrel damage, which Glock said was caused by bad ammo, even though the owner said he only used factory rounds.
“I spoke with a customer service person at Glock in Smyrna, Georgia and was informed that the barrel for the G42 is produced in Austria with a waiting period of 6 to 8 weeks before barrels are shipped, and that all barrel replacements must bear the stock number in which to coincide with the stock number for the gun,” the gun owner told me. “So the G42 that I purchased back in January means that I will not have my gun back until April 2014. I also called Glock in Austria and we’ll see if I get a call back or not. Not very good customer service.”
Other owners told me of stoppages and malfunctions regardless of the type of ammo they use. They’re pissed and frustrated. Some said even ball ammo will jam, stove-pipe and fail to feed.
I decided it was time to hear Glock’s side.
I first tried to email the firm. Evidently, other folks are trying to get their questions answered too, as this pop-up jumped out when I went to their contact form: “We are currently receiving very high email volume through the Contact Us form. We are working to address all inquiries as fast as possible, and we appreciate your understanding in any delay you might experience.”
I called the firm’s technical services department and left a message, identifying myself as a journalist seeking answers about the G42.
Neither the email nor the phone call have produced a response from Glock.
I shall update the story when I hear from the firm.
I carred a G17 for years and never had a problem. Glock has a sterling reputation among serious shooters.
I hope they don’t blow it now.