I don’t get the feeling that any of the folks sending me email are anti-Glock – far from it. Most say they own at least one or two other models, in addition to the G42, and that they really value the brand.
They’re also somewhat perplexed about the poor level of the customer service they’re receiving from the Smyrna, Ga.-based firm when they contact them about issues with their pistols.
Here’s one email I had to share, from a firearms instructor with decades of experience teaching students.
He’s also a former federal agent and an Army vet:
I have had a G42 for about a month now. In each trip to the range I have had repeated FTE’s and FTF’s. This happens with both mags included with the gun. It happens with two brands of 380 FMJ ammo.
What I have noticed is the problem happens when the magazine is fully loaded. Consistent problems. Using tap and rack clearing has produced a number of type 3 malfunctions. A type 3 malfunction is very rare in most guns and really hard to produce. Not so with this gun. In short this handgun is thoroughly unreliable. This is unacceptable in a defensive handgun. Shame on me for buying one of the early models. My serial number is 390. I should have known better.
I have contacted Glock and they were supposed to send me authorization to return it to the factory. Three days have passed with no authorization yet. Based on what I am reading, I suspect if I get to send it back they will look at it and tell me it is within specifications.
I suspect several problems. One may be with the magazine design. Single stack mags are known to be sensitive to feeding problems. Also I suspect they may have gotten the recoil spring too stiff which is not allowing the slide to fully retract. It also could be a mismatch between the feed ramp and the magazine.
Glock had a major problem with the GEN 4 G19 that they initially denied until they finally admitted they had a recoil spring issue.
I do not accept a response that I should keep trying different brands of ammo to find one that works. If they said this initially I would have never purchased this handgun. The brands I am shooting work just fine in my two Ruger 380’s. I have an LC380 and an LCP.
I have a number of Glocks in all calibers except the 380 and have had no problems with any of them. Building a handgun meant for the self defense market means it should work like the other Glock models. Press the trigger and it goes bang. While I may appreciate the malfunction clearing practice, I cannot use this handgun in any of my classes as I do not want to expose my students to an unreliable handgun.
I have a Kahr CM9 that had to be broken in. It took about 150 rounds to get it to smooth out and now it is 100% reliable. However, the manual indicated that a break in period was needed so I just keep putting rounds through it. The Kahr is very tight.
Glock has published no such recommendations and seems to deny they have a problem.
Name withheld upon request.